Job dispute.
Between you and a provider about the job itself: quality, completion, price, no-show, refusal to refix. Most common.
✓Issue with a job or listing?
Disputes.
HelpSorted is an intermediary, not the contractor. The paths below explain how we help, what we can and can’t do, and where to escalate if our process doesn’t resolve it.
Last updated: 16 May 2026
Three kinds of dispute
Pick the path.
Review challenge.
Provider challenges a review they believe violates our policy (defamation, conflict of interest, off-topic, abusive).
Listing dispute.
Provider, ex-employee, or member of the public flags a listing as inaccurate or misleading (ABN, name, photo, suburb).
Process
Three steps.
Step 1 · Raise it with the provider directly
Most disputes resolve at this stage. Be specific about what went wrong and what you want (refund, refix, partial credit, formal response). Give them a reasonable chance to respond.
Step 2 · Submit your dispute
If the provider talk fails, submit below. We acknowledge within 2 business days and aim to resolve within 14 days. You’ll receive an email confirmation with a reference number.
What we can do
- ✓Acknowledge within 2 business days.
- ✓Reach out to the provider for their side of the story.
- ✓Help broker a resolution where it’s reasonable.
- ✓Flag the provider’s listing if a clear pattern of disputes emerges.
- ✓Suspend or remove a listing pending investigation in serious cases.
What we cannot do
- ✗Force a refund. The contract is between you and the provider; we are not party to it.
- ✗Make a binding decision on who was right. We can document, mediate, and de-list, but we are not a tribunal.
- ✗Recover money already paid.
Step 3 · Escalate
Outside HelpSorted.
If our process doesn’t resolve your dispute, take it to a body with actual enforcement power:
QLD Office of Fair Trading
13 74 68NSW Fair Trading
13 32 20Consumer Affairs Victoria
1300 558 181QBCC (QLD building/plumbing)
139 333ACCC
1300 302 502Civil and Administrative Tribunal
QCAT / NCAT / VCAT in your state
Review + listing disputes
Specific paths.
Review challenges
Providers can flag any review they believe violates our rules via the dashboard. See Review Disclosure for the moderation policy.
We acknowledge flagged reviews within 2 business days and decide within 7. Outcomes: keep, edit, remove, or keep with provider reply.
Claim a listing
Some HelpSorted listings are pre-populated from public sources (ABR, Yellow Pages, the business’ own website). If you’re the genuine owner of a listing you didn’t create, you can claim it via the "Claim this listing" link on the listing page.
Verify ownership via ABN match, email-domain match, or one-time SMS to the listed business phone. Once verified, edit, upgrade, or remove it. Not the owner? Email hello@helpsorted.com.au.
This page outlines our dispute handling process. It is not a substitute for legal advice or formal mediation. For serious matters, consider consulting a lawyer or your state consumer agency. Dispute correspondence stays between the parties involved. We don’t publish dispute outcomes publicly. We expect both sides to engage in good faith.